Services
SoftExpert ESM centralizes service mangement by ensuring standardization and increasing productivity. It provides service management capabilities allowing a service to be defined, created, rolled out, supported and improved through the integration of Incident/Problem Management, Change Management, Asset Management, SLA, Self-service portals and knowledge bases.
Service desk
Incident management
Problem management
Asset management
Service catalog
Change management
Task management
Knowledge management
Executive dashboards
